25 km
IT Service Owner (m­­/­­f­­/­­d) 17.01.2023 UnternehmerTUM GmbH Garching
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IT Service Owner (m/f/d)
Garching
Aktualität: 17.01.2023

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17.01.2023, UnternehmerTUM GmbH
Garching
IT Service Owner (m/f/d)
Identifies all business and mitigations associated with the IT service, including coordination of lifecycle management; and is the liaison between the service team and the customer Provides or approves client communication for service launch and pending maintenance windows and coordinates internal communication for operational staff Ensures that any changes to the IT service under their care follows the current change management work practice Provides input to the Continual Service Improvement process As a gatekeeper, responsible for ensuring that the service entry in the service portfolio/catalog is accurate and is maintained Works with product owners from business and IT and/or service sponsor to identify and prioritize service improvement Driving the customer service and maintenance across all locations (Garching, and Munich Urban Colab) Represents the service across the organization Autonomy in our self-organized and committed team Serious responsibility and decision-making with ownership of OKRs, projects, and tasks
Training or substantial experience in customer care and service management Experience in IT projects, Continuous Improvement and Monitoring Aptitude and understanding of complex IT systems and setting-up service catalogues Proficiency in Windows OS, G Workspace, and Microsoft Office applications Experience in Jira or Zendesk or ServiceNow, or any other relevant ticket management system Excellent communication skills A team player attitude and a willingness to learn new things Fluent English or German (preferably both) Unlimited access to the UnternehmerTUM MakerSpace

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